By Erik Proper, Frank Harmsen, Jan L.G. Dietz
This booklet constitutes the court cases of the 1st NAF Academy operating convention on Practice-Driven examine on company Transformation, PRET 2009, held at CAiSE 2009, in Amsterdam, The Netherlands, on June eleven, 2009. The target of this new occasion is to stimulate interplay among and academia within the region of company engineering, as this box calls for shut cooperation among the 2 communities.
The eleven papers provided have been rigorously reviewed and chosen from 30 submissions. they supply functional insights and reviews of theories when it comes to reports from real-life perform, in addition to opting for practice-driven demanding situations for extra learn. the subjects coated comprise firm structure, enterprise procedure administration, outsourcing, and IT governance.
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Additional info for Advances in Enterprise Engineering II: First NAF Academy Working Conference on Practice-Driven Research on Enterprise Transformation, PRET 2009, held at ... Notes in Business Information Processing)
Company Q is among the nation’s longest running service enterprises with approximately 15,000 employees throughout the country. Company Q is a Government Owned Corporation (GOC) directed by a Board that is accountable to two ministers within the Queensland State Government. In 1999, a move to increase the commercialization of some State Government operations resulted in Company Q moving from a monopoly government provider to becoming a national commercial operation in a competitive business environment.
1 Introduction The SNS Bank in the Netherlands is making a strategic move to automate her support and selling channels to provide her customers with modern on-line services. Realizing that it will take more than just an on-line web shop to excel in the ﬁnancial world, she has also moved to automate many internal processes. The key elements used in implementing these goals are full scale Straight Through Processing (STP)  and Business Process Management (BPM) . In this paper we will present the eﬀorts made to change from traditional banking services to a full scale STP and BPM driven ﬁnancial institution.
Details of the design and conduct of the Delphi studies are included in . However, a summary of the Delphi studies and their outcomes is included here to provide context to the application of the resultant extended model within Company Q. The Principal Researcher4 conducted the Delphi studies from February to September of 2005. There were six Delphi studies in all, one for each factor of the model. Each study included between 10 and 20 BPM experts from USA, Europe and Australia5. The aim of the studies was (1) to agree a definition of each factor and (2) to identify the major items whose measurement would indicate advancing maturity in the factor.